PRIVACY NOTICE ON THE TREATMENT OF PERSONAL DATA
With the purpose of informing all interested parties,
especially people whose data are in the company’s databases, and
taking into account the difficulty sometimes involved in obtaining
authorizations on an individual basis, pursuant to the provisions of
Section 14 et seq. of Decree No. 1377 of 2013, incorporated into
Section 2.2.2.25.3.2. et seq. of Single Regulatory Decree No. 1074
of 2015, TERRA FORZA S.A.S. (hereinafter, TERRA FORZA), a company
incorporated under Commercial Registration No. 166546 of the Chamber
of Commerce of Manizales, Tax ID NIT 900.761.599-9, as party
responsible for treatment of personal data, informs of the gathering
in different databases of personal data that has been obtained
through different service channels and/or as a result of activities
conducted in the ordinary course of business. In this regard, this
Privacy Notice is intended to establish the terms and conditions for
treatment of such data by TERRA FORZA, mainly for the purposes
listed below:
A.TREATMENT OF SENSITIVE DATA
Sensitive data are understood as data involving the privacy of
the owner of such data or whose improper use can give rise to
discrimination, such as data disclosing racial or ethnic background,
political orientation, religious or philosophical beliefs,
membership to unions, social organizations, human rights
organizations or organizations that promote the interests of a
political party or that guarantee the rights and guarantees of
opposition political parties, as well as data relating to health,
sexual life and biometric data, among others, the capturing of a
static or moving image, sound, fingerprints, photographs, iris,
voice, face or palm recognition, etc. Personal data considered
sensitive data that become part of TERRA FORZA’s databases will be
processed according to their nature and in accordance with
applicable statutory provisions.
B.TREATMENT OF PERSONAL DATA OF SERVICE PROVIDERS
Data of service providers will be used to exercise control and
keep the information relating to identification of the service
providers updated in order to fulfill other purposes; to advance the
procedures and formalities that may arise in order to execute in an
appropriate manner the retaining of services offered by the service
providers; for adequate fulfillment of the contractual obligations
undertaken with the service providers in relation to the services
provided or products offered and/or sold by the same, and all the
legal obligations that the parties may undertake under the
agreements entered into; to advance procedures and formalities for
the fulfillment of tax obligations by the service providers when the
same are subject to such obligations; for the sending of notices to
service providers, as well as answering requests by judicial and
administrative authorities when the service providers are involved
in the procedures and formalities that are advanced before said
authorities and/or when it is necessary to appear before such
authorities; to populate the directory databases with contact
information of service providers; to store information of service
providers, whether in physical and/or digital files, provided that
the same is essential for other purposes; to send communications and
stay in constant contact with service providers by different means
(chat, data and text messages, emails, social media, regular mail,
phone calls, videoconferences, etc.); to transmit or transfer
information of service providers to other managers and/or
responsible parties.
C.TREATMENT OF PERSONAL DATA OF PROGRAM BENEFICIARIES
Personal data of program beneficiaries will be used by TERRA
FORZA to exercise control and keep the information relating to
identification of program beneficiaries updated in order to fulfill
other purposes; to advance the procedures and formalities that may
arise in order to execute in an appropriate manner the different
programs that the Responsible Party may execute; to develop
statistical tasks in matters related to the programs carried out by
the Responsible Party; to populate the directory databases with
contact information of program beneficiaries; to store information
of program beneficiaries, whether in physical and/or digital files,
provided that the same is essential for other purposes; to send
communications and stay in constant contact with program
beneficiaries by different means (chat, data and text messages,
emails, social media, regular mail, phone calls, videoconferences,
etc.); to transmit or transfer information of program beneficiaries
to other managers and/or responsible parties.
D. TREATMENT OF PERSONAL DATA OF CLIENTS
Personal data of clients of TERRA FORZA will be used to
execute all the procedures that may be required to make payments and
carry out actions for portfolio collection and recovery. This
purpose includes the sending of information and documents; to
communicate with the client through different means and channels
(regular mail, emails, data messages, social media, phone calls,
etc.) in order to offer all products and services provided by the
Responsible Party; for adequate fulfillment of contractual
obligations with the client in respect of the services provided or
products offered and/or sold to the client; related to assessment of
quality of the services provided or products offered and/or sold to
the client by the Responsible Party; to populate the directory
databases with contact information of clients; to exercise control
and keep the information relating to identification of the clients
updated in order to fulfill other purposes the identification
information of the clients updated in order to fulfill the other
purposes; to store information of clients, whether in physical
and/or digital files, provided that the same is essential for other
purposes; to transmit or transfer information of clients to other
managers and/or responsible parties.
RIGHTS OF DATA OWNERS AND SERVICE CHANNELS
TERRA FORZA states that data owners are entitled to request
proof of the respective authorization and information on the use
that has been given to their personal and sensitive data; to access,
know, update and amend their personal and sensitive data for free;
to revoke their authorization and/or request the deletion of their
data; and to file complaints with the Superintendence of Industry
and Commerce in the event of breach in the management of their data.
TERRA FORZA also states that it is optional for data owners, and
they are under no obligation, to answer questions and authorize
treatment of their sensitive data and/or data of minors. TERRA FORZA
states that its Policy on Treatment of Personal Data and its Privacy
Notice can be reviewed at Calle 54 No. 26-154 in the city of
Manizales. Any requests regarding treatment of information and the
rights referred to can be addressed through the service channels
that the company has made available to data owners, in person at the
aforementioned address Mondays through Fridays between 8 am and 12
noon and between 2 pm and 6 pm, or by e-mail at info@colcocoa.com
TERRA FORZA states that any substantial change to its Policy on
Treatment of Personal Data (including its procedures manual) and
this Privacy Notice will be informed to data owners in a timely
manner through notice sent to the contact details provided by them
in their authorization and/or on the website.